skatingtoolman - 3:23 pm on Apr 25, 2007 (gmt 0)
After 5 years and thousands of products, I am exhausted. We sell parts for machinery. The amount of phone calls to help troubleshoot their products problem is endless. We support about 20 different manufacturers but we are unable to stock everything that we sell. We have to drop ship some items and then order in others (due to minimum order amount required from our vendors) and then ship them out later. This generates a mass of phone calls and e-mails. I am starting to hate my business. We need more personnel, yet we really can't afford them. Our products are so technical, we can't just hire data entry people to write the description of each item, because either they don't understand our technical product or the people who do, don't want to sit in front of a computer all day. I am thinking that we should just build a wholesale site that sells to people who know what the heck we are selling and don't need hand holding. The general public tries to fix their equipment, calls us up and spends 20 minutes on the phone for free advice, then may or may not buy the $14 part needed. UGH! We will top 1 million dollars in sales this year, but we have spent major money this year on a new server, mail order software, printers, computers, scales, etc., etc.
HELP! Are there e-commerce businesses like mine that one should stay away from because they will eat you alive?