bwnbwn - 4:02 pm on Mar 26, 2007 (gmt 0)

incrediBILL this may be true but as I do have a ecommerce site and we do display all this information were it is easy to find etc but as far as your opinion it may fit your business but

I would never operate an ecommerce site without a phone number to call for orders etc.. Why

We buld trust, we build support, we build a business, we upsell to them as well.

1 some people just don't like to buy over the internet period and would rather us do it viva phone.

2- Others call for the lastest info on what is available so we have the chance to sell more to this customer

3- some call cuz they like us. Bill Do you have a store were you go because you like the employees, well we treat our online store the same way as if they were right there.

4- To discourage calls communication to a prospective customer is not something I recommend for any ecommerce site and feel without proper communications your hurting yourself more than saving...

5- We get calls all the time requesting tracking numbers due to the emails being blocked as spam as Fedex sends them out automatically with the ship. This gives us the chance to speak to them thus building all the above for a return sale...

7-If you didn't know an ecommerce business survives on return customers you build on new customers. Without a customer base it is really hard to stay in business long...

I could go on an on about the importance of a displayed phone number as one of the most important properities an ecommerce business should have and diplay with going on 6 years in one of the toughest ecommerce business there is I kinda have a good idea about the phone thing...

Get one display it and answer it....