jomaxx - 6:46 am on Mar 26, 2007 (gmt 0)

incrediBILL said exactly what I was going to say. I will always call if I have a question that requires answering before I am comfortable placing the order. Keep track of the questions people are asking, and make sure they are answered prominently on the website.

Of course, for this reason you need a contact phone number.

BTW, I am happy to phone but am very reluctant to send an email or fill out a form, mainly because this places my decisionmaking/buying process in limbo for an indeterminable period of time. Also I have never gotten involved in an online chat with a retail site and likely never will.