simonuk - 2:59 pm on Feb 23, 2007 (gmt 0)

My main site has plastered all over the contact page read the F.A.Q before emailing or phoning.... and I mean all over.

Typical day for me:

Cutomer 1: Do you accept credit cards
Me: Please see the F.A.Q. page for all payment methods

Customer 2: Do you dispatch at weekends?
Me: Please see our F.A.Q page and most other pages for dispatch times

Customer 3: Can I pay by cheque?
Me: Please see the F.A.Q. page for all payment methods

Customer: What are your postage charges?
Me: Please see the F.A.Q. page and most other pages for details

Customer: Will you deliver to *insert* country:
Me: Please see the F.A.Q. page for details

Customer: Which widget do you recommend?
Me: Please see our F.A.Q. for our recommendations

This list really does go on and on and on and on.

Maybe 1 or 2 emails or phonecalls a week isn't answered on the F.A.Q. page. Drives me nuts!