idolw - 6:07 pm on Feb 19, 2007 (gmt 0)

i love those e-mails from Nigerians, but you cannot count them as customers.

My favourites book with us rooms with very strict cancellation policy (the rate is very low and therefore no cancellations possible, in fact). Of course, they want to cancel 3 days prior to arrival and are so angry they will be charged full price.
They always try to prove that information about strict cancellation policy is hidden or is not shown on the site while it is presented to them at least twice before they book.
So tough to prevent myself from replying in a "sorry, our site is not for idiots. you must be able to read when you use our site" way...