chodges84 - 8:36 pm on Oct 11, 2006 (gmt 0)

Sometimes I would absolutely love to just scream at a customer, but I am just too nice to do it. Instead I just say 'what a complete numpty', explain the situation to a friend or family member and when we both agree that they are a 'numpty', I call or e-mail the customer safe in the knowledge that someone else also thinks they are mad, so i can speak to them on their level (no long words etc!)

If you let loose at a customer, they could do some serious damage to your reputation. If i make a purchase and its later than the merchant said, or they are out of stock and don't notify me, i'm not pleased, but if they eventually supply the goods, I'll just never use them again. If I rang up or e-mailed and got swore at and shouted at, I would post on every forum I'm registered on, every shopping comparison site I can think of, put it on my blog, tell everyone not to use them, and people can soon do that to you to.