oldpro - 9:25 pm on Oct 10, 2006 (gmt 0)

But you are assuming that the customer is telling the WHOLE story.

In this case it does seem the customer in question was polite and reasonable. However, as tempting as it may be to read the riot act to some customers, it is best to treat all with courtesy.

It never ceases to amaze me how intellectually challenged the collective public is. We advertise "same or next day shipping" and we get irate calls from customers complaining they did not receive their orders on the very same or next day of order placement. Believe it or not we had to post a definition of the phrase on our website to eliminate these calls.

It could be your competition is just fed-up with examples such as the above...take advantage of it.