philbish - 3:30 am on Oct 10, 2006 (gmt 0)

Thought you all would like to see just how sad some of our competition is.

One of my customers shared his experience on my forum.

He ordered some small items from another online retailer and after 2 days in "pending" status, he decided to email them about it.

He asks something like: my order from several days ago shows pending status. When can I expect it? If it's backordered, please let me know so I can order elsewhere.

Seems innocent enough, right?

Then he gets a nasty email a few hours later. The gist of which was: Your $7 order is less than 2 days old and you're already complaining. insult, insult. We do not want your business. A full refund has been issued. Take your business elsewhere insult.

Customer emails back hoping there's been a mistake and expressing concern that the site may have been taken over by some kid with an attitude. He tells them if the email is legitimate then he will take his business elsewhere as advised and he'll also post a copy of the very unprofessional email on forums he visits.

Company replies via Hotmail with a nasty follow up that they were right and he's nothing but a PITA. Followed by a few more insults.

So customer calls hoping to warn the site that someone might have hacked into their email to hurt business. He got cursed out and hung up on.

Simply amazing!

[edited by: lorax at 12:00 pm (utc) on Oct. 10, 2006]
[edit reason] no email plz (see TOS [webmasterworld.com]) [/edit]