Oliver_Henniges - 7:31 pm on Aug 24, 2006 (gmt 0)

> my largest orders, typically government agencies buying in bulk would come in over the phone.

Yes, indeed. It is an important trustbuilding factor to hear a person's voice. Almost any sort of bulk-order beyond 1k $ volume requires that.

And bulk orders are the most interesting ones. Back in the very early days of our website, when I did not even run a shop system (just price infos as tables), we got a first order beyond 1 k covering 300 widgets I never would have thought of, simply because our website at that time was the only one over the whole internet, where this word widget occured. It was a marketing agency who was planning to engrave those widget with their customers-logo as a christmas present for their customer's customers.