ispy - 8:01 pm on Aug 11, 2006 (gmt 0)
Never do refunds if they are not derserved just to avoid chargebacks. It's like cheating to protect your good name and business at the expense of the rest of us. Some people are just bullies and use chargebacks (it used to be just threat of bad PR) as their sticks. The more you give in and don't defend yourself, the bigger their stick gets.