pshea - 2:45 am on Jul 21, 2006 (gmt 0)

Don't take American Express for starters. Secondly, I would call my cc processor and get the fine details regarding their "disputed purchases". I would go overboard in the design of the site to explain the return policy and further, I would create some mechanism in the purchase sequence where the customer has to acknowledge and accept the return policy guidelines.

After that, you have to figure out how to configure the actual product so you will know if it has been worn/used.

But I would not launch until I had a good relationship with the cc rep and everything was spelled out.

Remember, as there are so many nice and lovely people out there, there are also predators looking to get over on nice and lovely merchants.