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mindaugas13 - 8:06 pm on Jul 17, 2006 (gmt 0)
The items are the kind that people locally have been known to buy, wear one night, then return (in our limited retail experience). Our concern is that happening online since the price ranges are typically $400-1500 per item. We can 1. offer a 30-day money back guaranteee 2. accept no returns or 3. have a restocking fee. What experience have you had online with luxury items being returned? Does the money back guarantee inspire enough confidence for more sales and is that more than enough to offset possible return costs?
We're getting ready to launch a new online store for designer widgets and are trying to figure out the return policy we should have.