Joop - 7:51 pm on Sep 9, 2004 (gmt 0)

We receive many emails a day from customers - from customers asking our advice, asking if we can obtain specific products, asking about discounts, asking to be informed when a particular product comes back into stock etc etc etc etc...

At the moment, managing all of these is a nightmare. We have rules set up that put the email into a particular folder based on the subject line, but it's our replies to the customer and their subsequent replies that get a bit muddled. Coupled with the fact that many customers don't appear to know how to reply so they just create a new message - and we have to sift through all our sent mails to find out to what their 'yes please' relates.

Is it just a matter of finding (god knows where) time at the end of the day to sift through all the emails and file them accordingly or is there anything out there that can help us?

What would be really nice is for outlook or something similar to create a new folder when a message is received based on the email address of the sender. Any subsequent emails from that customer would be put in the same folder. Oh, and automatically put replies to that customer in the same folder!

thanks