lecaptain - 6:20 pm on Aug 7, 2004 (gmt 0)

This is something i've wondered about as well. In this instance, is the liability with the shipper, or UPS for re-directing the parcel without authorisation?

Surely liability would be with UPS? I had figured that they had done the figures and decided that taking the odd insurance hit was cheaper because of labour saved with missed and re-scheduld deliveries?