bpresent - 3:36 am on May 3, 2004 (gmt 0) Perhaps also avoid neagatives. For example, rather than: Sam. PS. FAQ is an excellent idea - but make sure it's up to date.
1) Keep it simple (as you've done - not weighed down with sales hype).
2) Make sure it's correct (ie. the stuff really has gone, or is on back order etc). Don't just assume that something has happened in your (or someone else's) shipping department just because enough time has passed.
3) Perhaps provide an "opt-in" for more detailed email tracking (assuming you have automated notification of freight status). I would find this particularly useful (and nail saving) if the transaction is (a) international, (b) high $$, (c) first time customer.
4) Do unto others - what is it that you like to see when you order online?
This is not a receipt!
Your tax invoice / receipt has been forwarded with your shipment.
Perhaps also avoid neagatives. For example, rather than:
PS. FAQ is an excellent idea - but make sure it's up to date.