philbish - 10:19 pm on May 1, 2004 (gmt 0)

I've also got a "delivered" email that is automatically sent out as soon as the UPS tracking number shows the status as delivered in my site. If the item does not have a tracking number, they automatically get an email 6 days after the status was updated to "shipped". This is a very good thing for me because it makes the customers feel I took the time to check up on their order and make sure everything is ok. I have the delivered email signed as the owner of my company, to make it look like a more personal email.

Soon, I'll create about 5 different versions. One for first time orders, one for second time orders, etc... So it looks even more personalized ;)