Herath - 6:17 pm on Dec 5, 2003 (gmt 0)

We deliver flowers in 3rd world countries from their loved once in Wesetern countries.

A customer sent 12 carnations to his grand ma's 80th birthday. We delivered 12 red roses instead of carnations by mistake. (Red roses 2x expensive than carnations)

Few days later we get an e-mail from the customer pissed off at us for sending the wrong flowers.
The e-mail had an attachment of digital picture of his Grand ma holding the 12 red roses with a big smile.

We did a full refund, but had a big laugh out of it.