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lgn1 - 12:20 am on Dec 5, 2003 (gmt 0)
Worst thing, she lived in New York, NY.
My favorite is having a customer complaining that she did not get her air mail package ordered on Sept 11,2001 on the prescribed date, but she did not care, that the only planes flying for the next five days were F16's and F18's flying CAP.