cyberbear - 1:02 am on Aug 19, 2000 (gmt 0)

Hi Hissyfit

Fraud is always a problem when you sell over the internet. Here are a few things that I do and should help you.

-Always weigh your package before you ship it.Do not give any indication whats in the package. Have a label on your package stating that if you find any damage to the package to mention it to the delivery UPS guy and to mark on the delivery form, Exception-damaged package.

-I always ship via UPS ground and require an adult signature. If it is something really expensive you can request the receiver must have ID.UPS gound includes insurance up to $100USD.This way you can always verify delivery if some scum bag says they never received it.

-Always make a quick phone call to your customer when you have received an order just to verify the order. Install a call display on your phone for phone orders and log all numbers.For a few pennies you can save a lot of hastle by phoning for that quick check.

-If you are using a realtime transactions make sure it has address verification so the address and delivery info match.

-Only ship in the U.S. as address verification only works in U.S.

-Put a warning on your site and tell the people that you are logging their IP address and gathering info. In the case of fraud we will be able to track you down and will prosecute to the full extent of the law. Tell them if they want to commit fraud they should go to a different web site because if you try it here we will make your life a living hell.

Works for me and I have never had one fraudulent purchase and I have been selling over one year.

Goodluck.