NFFC - 10:44 pm on Aug 18, 2000 (gmt 0)

Hi Hissyfit, nice to see you,

>absolutely beyond a doubt

I'd still triple check, do you have a stock control system that will show if the item has been sent.

>sent by Priority Mail

I'm from the UK so don't know what that is but does it include insurance. If so you could ask the courier to investigate.

>telling her I know I packed both items

Are the packages weighed before dispatch? Maybe you could use this to "prove" that both items were sent.[If you don't weigh them you could always call their bluff, politely of course ;)]

Generally your reaction to problems like this can determine how successful your business will be. Hard as it may seem try not to get in to the mind set of assuming that every order could be dishonest, always give the customer the benefit of the doubt and even if you know that they are lying, don't let on until you have no choice.

Also have a peek at Tedster's recent post here [webmasterworld.com].