Brett_Tabke - 10:19 am on May 3, 2001 (gmt 0)

The thing about the ip address though, could be important to detect whether it was a network problem, using AOL or MSN...etc. Every little snip of info can help.

For example. For the last hour Dave tried to tell me there was a problem with a program of mine. I'd try it and it would work great - Dave would and he'd get an error. We went back and forth for about 10 emails and I finally discovered it. I only figured it out by tracing his IP all the way through the loop and logging the output. Turned out, it wasn't a program error, it was an HTML error in my form syntax. It only effected Netscape. 1 little scrap of info I forgot to ask about could have saved an hours work.

Having worked with a browser manufactuer on new builds, I can't count the times I've left something little out of a bug report that was critical to finding the error.