tedster - 3:05 am on Mar 9, 2001 (gmt 0)

I've also found that working with small businesses can mean you end up consulting on business issues, not just doing web work. Sometimes it's inevitable if you get into the back office side of a web app -- business process analysis can be important for success.

If you define this kind of service as part of your business, and charge accordingly, it can be good for both parties.