PCInk - 5:29 pm on Nov 4, 2003 (gmt 0)
I would not dream of NOT putting a phone number on an ecommerce site. It is unprofessional and loses customer confidence. I will not order from anyone unless I can see their physical address and phone number are easy to find. I will not even order from addresses such as Widgets Ltd, PO Box 12, London, N1 1AA addresses, as you can never work out who they are.