Decius - 7:46 am on May 19, 2004 (gmt 0)

Well, submitted on the 1st of May, so not that recent.

This is unbelievable. I seem to be speaking to the same customer support reps who keep telling me it will be fixed in a few days.

Same errors and same lack of inclusion after supposedly speaking to a manager, who supposedly lost my phone number but then found it when I called her.

Am I drunk? How could this be the customer support mentality/staff of such a large organization? My small e-commerce companies have superior customer service.

Still no resolution, 18 days later.