Brad - 11:43 am on Aug 23, 2002 (gmt 0)

Back on a)

I was thinking that moderation at the start of a thread might be appropriate for the Google forum only, since that seems to be going wild.

The worry there is that you will get folks bursting in with off topic questions about Google-problems in the middle of threads.

There needs to be a way to channel people to Google FAQ/Knowledge base /before/ they post a new topic in Google. How about a screen when a new member posts "New Topic" in Google forum that leads them to an expanded G. knowledge base/FAQ plus the search function or the choice of posting. Members with a higher post count would not encounter this.

Several people have mentioned that we need to lead folks to the basic information already available before they ask a question that has been already asked 50 times before. That would seem to getting to the heart of one of the problems.