wardbekker - 7:36 am on Aug 23, 2002 (gmt 0)

Brett_Tabke,

I think that you can improve the sticky mail exchange after an edit & problem. Probably 80% have great similarities. An intelligent template system might reduce the time spend significantly.

On the side of the user you might want to ask them to categorize their reply. Let me clarify this last idea through this example:

Brett: Hey user Y, I removed your topic because it's already discussed in thread X.
User Y: Thanx dude!

These dialog can be improved on two points;

First on the moderator side, when deleting a topic, the system should give a list of standard sticky mail templates. You choose for the "dupe post" option. The system fills in the username for a personal touch and remembers the topic of that sticky mail.

User Y receives your stickymail and want's to say thank you, because he/she's well raised by his/her mamma. When replying the system ask to categorize the reply, like "thank you note", "follow up question", "another question", etc, etc.

Because the reply is categorized, you now are able to prioritize all incoming replies. For example, you can delete all incoming thank you's if you are short of time.

Could you explain the "crusade" thingie a bit more?