Hoople - 9:39 pm on Feb 15, 2013 (gmt 0)
There was an improvement survey taken more than a while ago. A gut feeling (mine) was the response was overwhelming in a good/bad way. A few changes were made immediately afterwards and then it was crickets chirping until the recent sale.
I'm not saying I know anything but my life experience suggests that the 'improvement list' has been revisited as a part of the sale/closing of sale at least once.