pageoneresults - 2:39 pm on Aug 16, 2009 (gmt 0)

So what's your protocol for handling rejection?

I'll use my directory as an example. Since all payments are handled via PayPal, I am somewhat limited in the number of characters in my response. I'll try to summarize the why in that Refund message and if required, I'll reply to the original submission email with further details. I typically try to stay away from the email route.

We refund the full Review Fee, it's only fair. I put the fee in place to combat exactly what others have brought up in this topic, the auto submissions. You do not want a directory in the SEO industry that is free!

Over the years we have fine tuned our Submission Guidelines based on things found during the ongoing review processes. The guidelines are numbered and contain Fragment IDs so I can easily respond to emails (when needed) and provide a direct link (1 Click) to the reasons why.

Is failing to explain rejections harmful to their reputation?

I don't think that is feasible for many due to the sheer volume of submissions they are dealing with. Not unless they've got something set up where they can respond with 1 Click links to an FAQs, Submission Guidelines, TOS, etc. when they click that "Declined" or "Rejected" button. :)