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lgn1 - 4:14 pm on Aug 24, 2007 (gmt 0)
They failed to provide or meet the terms of your service agreement. Its time to phone your credit card company, and tell them that they did not meet the terms of service, and ask for the charge to be reversed.
I find that an organization that can't offer good customer service, is also totally incapable of fighting a chargeback.