stoner3221 - 1:41 pm on Dec 23, 2004 (gmt 0)
Not a single hate mail since we stopped sending them. I donít mind them myself but I have editors who have take it seriously, one in particular who left the office crying and never even came back even for her pay check.
I worked in customer service for a number of years and Iím used to getting my back side ripped out. Most disgruntled webmasters use the 800 number now and I take all those calls myself.