backus - 8:55 am on Jan 18, 2001 (gmt 0)
Thanks Laisha, but that is no excuse. You of all people should put your foot down and say, "You can't do that!" I would have already been up in the manager's office. I had the same type of problem with British Telecom, you sometimes get people who don't know what ADSL is, or don't even realise they are working in the ADSL department! I lodged a complaint with BT management and didn't rest till it was solved. And it did get solved! Please try to do something. In the words of that Princess from Star Wars, "Help me Laisha, you're my only hope!"