jecasc - 8:38 am on Oct 17, 2012 (gmt 0)
Some examples of why I like Twitter is the first time I complained in Twitter about a Comcast internet problem a Comcast service rep tweeted back and helped resolve my issue in mere minutes. Ever since then I go to Twitter for Comcast support instead of their phone based support system from hell.
There is the reason I do not use twitter in a nutshell.
Because I would be the comcast guy in this twitter conversation.
If I started using twitter my customers would probably do the same thing you did - instead of emailing or phoning me during service hours they would blast out their questions on twitter. Once you open this channel it's hard to close it again.
Either you have to do it right or not at all.