martinibuster - 4:21 pm on Jun 15, 2012 (gmt 0)
That's a bit public for customer service. Does it seem somewhat less than prudent to have that out in the public domain?
If one is going to have that in the public domain, at least hosting the content on one's own site makes more sense, like in a customer service forum. At least that way each resolved question resolves the question for someone else, creates a possibility for obtaining inbound links to the company's domain, and solves problems for those with similar questions.
Wouldn't a chat program work as well?
Are there any success stories at all that anyone has personally experienced?