LifeinAsia - 6:51 pm on May 27, 2010 (gmt 0)
Mods make mistakes and sometimes need to be moderated themselves. Have a clearly posted policy where a moderated poster who feels he/she was moderated unfairly can escalate the issue to an Admin.
Mods should admit when they made a mistake and apologize if necessary.
I agree with jbroder- mods should not try to wear mod and user hats at the same time. Mods should try to understand that even though they may be posting as a user, the people may see it as a moderator post.
If continued moderation is required in a thread where there is an issue between a moderator and a user, it should probably be done by a different mod or an admin.