londrum - 7:37 pm on May 26, 2010 (gmt 0)
it doesn't matter if it's polite. when google point you to their help pages it's always polite, but we'd still much rather ask a human than trawl through the age-old archives.
as i said, that newbie stayed for 23 posts and left, never to be seen again. and he's probably experienced and asking good questions now, but he doesn't want to come back because he remembers the bouncer on the door. (Read the thread yourself, to see how the newbie was put in his place: [webmasterworld.com...]
if you want a closed shop with the same old seniors talking all the time (not that they aren't good, of course) then keep on fobbing off the newbies with links to the archives.