londrum - 6:40 pm on May 26, 2010 (gmt 0)

@martinibuster:
i agree with you on all of that, and the library is definitely a useful place with loads of good stuff in it. and im sure that the majority of us get bored with newbie questions. but if you can remember the post (i cant) it would be interesting to see if the newbie did indeed come back. because at the end of the day these are the people that are going to make the board busy, and better.

pointing newbies to the library all the time might be helpful, but it's the equivalent of microsoft telling you to go and read the manual when you phone up their helpline. okay, so you might get the answer in the end, but it's not what you want when you pick up the phone.

its also a bit like google's idea of customer service -- you want to ask them a question and all they do is point you to their help pages which don't contain the answer. when all you really want to do is... just ask a human.

[edited by: londrum at 6:45 pm (utc) on May 26, 2010]