Seb7 - 9:51 am on Feb 27, 2009 (gmt 0)

Jane, I have to disagree with you.

I was gob smacked last week; I had a weird problem with my yahoo inbox, some of my folders went missing, others corrupted.
I found a live chat within their help section, I got a real person, who managed to fix the issue within minutes. (I dont use any of their paid services.)

I think their is still a lot of traffic within Yahoo, its user base is still huge infact. The problem is, not much traffic leaves Yahoo which maybe partly due to outside users not aware of the amount good free resources Yahoo does offer.

I think Yahoo will have to become more slicker and more focused across its entire business if its to survive the next 10 years, as there is a lot real competition coming in from all directions.