SevenCubed - 5:38 pm on Sep 9, 2012 (gmt 0)
I find it's easier that way. It's always obvious when someone is trying to convey something that they aren't familiar with because their speech becomes awkward and choppy and that can discourage someone on the other end who might be pressed for time. For example it's so obvious when I call up some tech support department to resolve an issue only to have that excellent technical support person try to turn themselves into a salesperson through some upsell script. It's painful and I just want to get off the line.