Jarboe_The_Hutt - 3:46 pm on Oct 1, 2004 (gmt 0)
Thanks, Hollywood. Actually, Southwest deserves most of the credit. We've been pitching this approach for more than a year and a half -- and we've found many smaller companies are willing to take the risk of testing a new idea, but only a handful of larger companies. But Southwest has a unique corporate culture. For example, they okayed the A&E cable TV channel doing a reality series called "Airline" which shows real Southwest employees dealing with real customers who "all have their baggage." Talk about a gutsy move. And they were equally gutsy to test our approach to news search engine promotion. Then, they were even more gutsy to share the initial results at the Internet Planet conference in New York in June and the latest results at the Measurement Summit conference in New Hampshire in September. I'll be giving an update of what we've learned this year from Southwest and other clients at the WebmasterWorld conference in Las Vegas in November (http://www.webmasterworld.com/conference/) -- on Day 2 (News Search) and some different findings on Day 3 (Public Relations and Your Site). We think search engine marketers should be adding search engine promotion to their services -- along with search engine optimization and search engine advertising. Southwest Airlines has demonstrated the benefits of this -- but lots of other companies and organizations can benefit from following their lead.