jlivingood - 4:46 pm on Aug 6, 2009 (gmt 0)

@Leosghost

Re how we told people and opt-in/out status:

1 - For our tech savvy users who had some time ago statically-configured their DNS IPs: Opted-OUT by default. (The DNS redirect servers have new IPs.)

2 - For the balance of customers, this is opt-out. Most ISPs with experience in this area see 0.1% or fewer customers opt-out over time.

3 - We sent an email to every customer advising of the service launch and with a direct link to the opt-out page.

4 - We announced this on our Network Management policy page at [networkmanagement.comcast.net...]

5 - We announced this on our Comcast Voices blog.

6 - We proactively posted about it on the Broadband Reports web forum and have jumped reactively on many other sites (like this one).

7 - We published an Internet Draft with the IETF describing exactly how the system works and documenting our view of best practices (and I presented this last week to both the IETF and to an ICANN committee meeting).

We have tried to go out of our way to communicate with customers and to go to places they go online, and also to be very generally transparent about the whole thing.

JL