sonjay - 11:54 am on Dec 24, 2004 (gmt 0)

Regarding the "subset" of users to switch first:

People are amazingly resistant to change. Even a simple change like switching to new browser.

I've heard it suggested that you switch a subset of your savviest users first -- the ones who love trying new software, the ones who can't pass by an install disk without popping it into their computer. You know the ones I mean.

Switch them first, and get them on your side. Get them loving Firefox. They'll evangelize it to the point where the rest of the users will be begging you to install FF on their machines too. So that instead of an uphill battle with your users, you have much smoother sailing.

An added benefit is that your "evangelism" group will be able to help with troubleshooting support when people have questions or problems with FF.