Clark - 11:47 pm on Feb 2, 2005 (gmt 0)

I don't think the browser thing is that big a deal. What bothers me more and more with them is how few people man the phone, man the customer support when you email them too. I've gone through endless email and voicemail loops with them that made them look like a one-man operation. Continued complaints got me nowhere. But they were the first on the block to really cater to the Internet customer when most banks were afraid to.