spadilla - 8:16 pm on Feb 7, 2010 (gmt 0)
I have to admit that we've run into the same issue. The ratio of clients who actually update anything on their sites is probably 5:1. We have training materials, videos and walk-thru's, but if not used regularly even the most simplified CMS is too difficult for many "lay-men". I use the FCKeditor in alot of our CMS installs and skin it to look like Microsoft Word so that they will recognize some of the functions and that makes things a little bit easier when it comes to just changing text; however when it comes to adding links or swapping photos people tend to get completely lost.
We too have a couple of sites that are just about completely built out and the client got "too busy" or couldn't delegate the content creation so they just walked away from the investment. Despite our best efforts to help them and hold their hand, they lost interest when they realized work was involved in writing content that is useful.
We really try everything to keep the client's engaged and help them understand the importance of having an up-to-date site, but find that it is not important enough for many client's to make a priority.
I have actually considered going back to the old way of doing things and offering a service to manage content (in addition to our CMS's). These CMS's are great when actually used, however it seems too much of a challenge for many - especially if you are working with entrepreneurs or small business owners. They seem to like the thought of saving money on a "web master" updating their content, but don't like the idea of doing it themselves. So we end up with many sites just sitting around becoming useless, outdated, crap (with a cool design - haha).