Robert_Charlton - 7:51 pm on Jun 13, 2009 (gmt 0)

Late to this thread...

I'm working on a site where a combined (and prominently linked in the main menu) FAQ/Help page seems also to include Terms and Conditions in a more friendly form. (There's additionally a separate T&C page in legalese that's more or less buried in the shopping cart.)

I've been wondering about whether to suggest they rebuild the FAQ as a series of separate pages, and perhaps even add a glossary, and go after a lot of long-tail phrases... or whether to keep it as is because it's prominent and more likely to be seen by customers than if broken up into separate pages and linked deeper.