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---- HELP or FAQ? What Do Users Connect With More?


DrDoc - 1:26 am on Apr 21, 2009 (gmt 0)


Good advice!

Don't try to pretend knowing what everyone will ask. Most FAQ lists contain none of the actually "frequently asked" questions at all, but rather a set of questions to which there is a standard answer.

FAQ is only ever a solution once you have actual "frequently asked" questions to create your list from.

I see lots of new sites/services that have employed an FAQ section.

"Dude, your site is brand new! There cannot be any asked questions yet of any frequency."


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