vincevincevince - 1:08 am on Apr 21, 2009 (gmt 0)

I am always put off clicking 'faq' or 'q&a'... because I don't want to go through your list of questions trying to find mine - I want to be guided directly to the answer I seek. Too many FAQ sections are no more than a list of questions.

Instead, call it help or support - combine search navigation and a tree structure to help me find my answer - and integrate a way for me to ask you easily should I not find it.