DrDoc - 7:17 pm on Mar 17, 2008 (gmt 0)

"Last name", "surname" don't have the same meaning in all cultures. In Asia, for example, people use what you would call their "last name" as their "first" name.

"Family name" is a better and more universal representation.

Make sure to call the "state" field "state/province", since most countries don't use "states" (including Canada). It should also be optional.

"ZIP" is a bad name. It stands for "Zone Improvement Plan" has very little meaning to anyone outside the US. "ZIP Code" is slightly better, but still bad. "Postal code" is universally understood.

... and don't forget to ask for the country ;)

And the phone number should not be enforced in length or anything. Make if freetext. In the US and Canada it is always ###-###-#### (with a possible extension, which you had not left room for). But in other countries the phone number is vastly different. In Sweden, for example, it is 2-4 digits for the area code, and 5-7 for the number itself. Denmark doesn't use area codes period.