RhinoFish - 1:03 pm on Jul 19, 2012 (gmt 0)

They need an alternative appeals process - I'm stuck in a loop, and not only is it going nowhere for me, I am quite certain their support and compliance people feel the same way.

"Ombudsman" is what we called it when I was in the military - someone with the power and smarts to tell everyone to stop the presses, the process is broken, and that everyone needs to noodle on something again, and stop pressing the same buttons over and over again.