aeiouy - 1:28 am on Nov 16, 2010 (gmt 0)
Microsoft has destroyed Yahoo! with this. Yahoo may end up owning Microsoft after this mess.
I see a couple of problems from my recent experiences:
Adcenter is fundamentally horrible. There is no way to intelligently flag editiorial issues to an account that is deemed low quality? How about some interaction with advertisers so they know what is going on. I have pleaded with feedback and information and get nothing. The customer service reps are as lost as we are.
The Editorial staff is the spawn of satan. They need to be held accountable. They are doing a horrible job and they have no accountability and have no interaction with the customer/advertiser. They should be forced to interact with the customer so they can bear the brunt of their mis-guided, illogical and nonsensical actions.
I don't think I have experienced a bigget cluster than what was the Yahoo! Bing Merger. I advertised on both for the last 4 plus years, if I had to give up one or the other it would have been adcenter. Instead Microsoft has blown them both up.
The only good to come out of it is some renewed success with Google. Shocking eh?
The funny thing is to see the troubleshooting the poor reps have to do on some of this stuff. Telling people to increase bids 4x-10x due to increased competition. Actually in some segments I am in there is LESS competition after the merger because of many different reasons, yet bid prices are still ridiculously high and even then you can't seem to get traffic.
There is nothing good about adcenter now. Before it was a bit quirky and off, now it is just broken. They have destroyed Yahoo!. I hope Yahoo! has income guarantees from Microsoft for this mess.