Tina_Kelleher - 7:55 pm on Nov 11, 2010 (gmt 0)
Firstly, for those of you who provided an SRX ID, thank you... if you did not recieve a Sticky Mail message from me to follow up, it's because I was told you would be contacted by support. If you have not yet been contacted and still have an outstanding issue, please post your SRX ID and I will look into it for you (or, if you have an assigned rep and they are being unresponsive, please send me a Sticky Mail with their name and I will make sure they get in touch ASAP).
Secondly, I do understand your frustration, but please remember that I am sincerely trying to help as best I can while working within the confines of limited visibility into your particular circumstances, adCenter accounts, web sites, etc. I am not part of the adCenter Support staff--I have no direct access to the ticketing system to see what your particular issues are--but I am committed to helping you get answers through following up on your behalf as necessary.
To be clear, the scope of my role as Community Manager does not include making decisions around what is and is not a quality site; quality controls are managed by our Editorial department. You'll find the adCenter Editorial Guidelines here: [adcenterhelp.microsoft.com ].
That said, I will continue to stop by periodically to collect SRX IDs and Sticky Mails with rep names as necessary, though my primary focus will continue to be on the blogs and forums located on MSA Community site.